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FAQs

Our candles are made from 100% natural soy wax and are scented with either quality fragrance oils or pure essential oils.

We don’t mix our essential oils with fragrance oils. All our essential oil candles are made with a unique blend and pure essential oils and nothing else. 

Our candle wicks are lead free and don’t contain any nasties so you can feel confident burning them in your house.

Burn times are listed for individaul candles on the product pages.

Our burn times are calculated based on the candels being burnt for around 2 – 4 hours each burn and allowing the candle to fully cool before relighting.

The longer a candle burns for the hotter the vessel and the wax become. This can obviously be a saftey issue if a candle becomes too hot but it can also seriously reduce the burn time as a hot candle will burn more quickly.

Never burn your candle for longer than 4 hours at a time. Smaller candles may need to be extinguished dafter 2 or 3 hours.

Burnt time is also calculated based on the wick being trimmed between EACH use. Again, a bigger wick equals a hotter flame, and a quicker burn.

All our candles are hand poured and produced in small batches in West Melbourne, VIC.

As a result of being hand made, there may be slight variations in appearance but this will not affect the quality of the candle.

We add the maximum safe amount of fragrance oil or essential oils to make sure your candles are perfectly scented.

Yes they are, we love our orangutans as much as you do!

Our candles are wrapped with repursued sewing patterns and protected with honeycomb or brown paper wrap.

We use either biodegradable packing peanuts or brown paper padding as a void fill.

We will often reuse packaging that we have received from our own orders.

Gift boxes are decorated with a recyclable belly wrap and our cement vessels are packaged in 100% cotton reusable cloth bags.

We endevour to have all items ready for shipping within 48 hours of receiving them. Some items will take longer to process, such as our cement vessel range,  as they are made to order. This information is available on the product specific page.

Once items have been packed and picked up for delivery we can not control the length of time they take to arrive at your doorstep. For more information about postage visit our shipping page.

We can not accept returns due to change of mind. If you’re unsure about the scent of a candle, why not try one of our sample packs before committing to a whole candle.

If you believe your product is at all faulty then please contact us immediately and will endeavour to provide you with a replacement that meets both our high standards and your expectations.

We embrace customer feedback as it helps us grow.

We sure do! For wholesale enquiries please fill in our form on the wholesale page and we will get back to you.

If you’re after a one off bulk order then reach out to us at frith@booandwoo.com.au and we can work something out.

All our products contain care and usage information on the labels or come with individual product information. Further information can be found on the individual product page or our product care and safety page.

If you can’t find the information you’re after, feel free to shoot us a message on  frith@booandwoo.com.au

Most of our products are vegan friendly although some soaps contain goat’s milk and will be clearly labelled as doing so.